Right of withdrawal

Cancellation policy:

(1) If the customer is a natural person who concludes a legal transaction for purposes which cannot be attributed primarily to their commercial or independent professional activity (consumer), the customer is entitled to a right of withdrawal.

(2) Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. In order to exercise your right of withdrawal, you must:

brightmak · digital consulting UG (limited liability)
Berthelsdorfer Straße 12
D – 12 043 Berlin

Contact:

Fax: +49 30 37 719 290
E-mail: info (at) brightmak.com

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this Agreement. You can use the attached model withdrawal form, which is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification about the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we receive notice of your withdrawal from this contract. Gone. For this reimbursement, we use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged for this refund.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods or returned them to one of our stores, whichever is earlier.

You must return the goods to us immediately and in any case not later than 14 days from the day on which you inform us of the cancellation of this contract or hand them over to us in a mattress Concord store in Germany. The deadline is respected if you send or hand over the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. The cost of returning the non-packageable goods is 25,00 €. We shall bear all additional costs of return shipment.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

End of the revocation instruction

(3) Model withdrawal form:
Model withdrawal form

If you wish to cancel the contract, please fill out this form and send it back to:

brightmak · digital consulting UG (limited liability)
Berthelsdorfer Straße 12
D – 12 043 Berlin

Fax: +49 30 37 719 290
E-mail: info (at) brightmak.com

Withdrawal

hereby revoke (s) I /we (*) the contract concluded by me/us (*) for the purchase of the following goods: ………………… …………… …… …… …… …… ……
Ordered on (*) / received on (*) / collected on (*): ………………… …… …… ……
Pick-up branch (only on pick-up): …………… …… …… …… …… …… …… ..
Name of consumer (s): …………… …… …… …… …… …… …… .
Address of consumer (s): …………… …… …… …… …… …… .

……………… …………… …… …… ………… .. … ……… …………… ..
Signature of consumer (s) Date
(*) Delete as appropriate

(4) The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and whose manufacture is based on an individual choice or determination by the consumer or which are clearly tailored to the personal needs of the consumer.

(5) The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Menu